Alarm Validation Scoring is Setting a New Standard in Monitoring Center Governance

May 17, 2024

min read

Addressing the Alarm Crisis: Implementing a Standardized Metric for Enhanced Emergency Response


To date, there is no standardized or unified verbal communication protocol specifically tailored for effectively and precisely prioritizing intrusion alarm calls to Emergency Communication Centers (ECCs). Without a standardized system of prioritization, a significant burden can be placed on staffing and budget resources for centers, and a lack of situational information provided during an event risk comprising the safety of first responders and community resources. Implementing a universal solution and standard that helps enhance safety, situational awareness, and verification for both first responders and citizens is crucial.

In the ever-changing world of security and emergency response, Alarm Validation Scoring (AVS) is emerging as a beacon of innovation and efficiency by establishing a new industry standard for monitoring centers nationwide. AVS has been increasingly serving as an industry benchmark by streamlining the alarm validation process and providing a standardized metric for our responding agencies to prioritize calls quickly and effectively. AVS enhances communication between monitoring centers and law enforcement agencies, leading to more efficient and effective collaboration during a security event.

By implementing a standardized metric, AVS ensures that the appropriate level of urgency and responsiveness is applied to each incident. Ranging from Level 0, which indicates no immediate notification, to Level 4, which indicates a threat to life, these classifications not only inform respondents about the nature of the call but also provides them with the clarity they need to take decisive action. By recognizing the value in AVS, our industry is embracing a future in which safety and security are not only ideals, but tangible results of common standards and proactive partnership between organizations and agencies. 

EV2401171 Alarm Valdation Scoring Graphic R1 - 1.png

Establishing AVS systems is becoming increasingly popular in the industry. This shift is aided by committees comprised of professionals from both alarm industry and the response sectors, who are focused on ensuring that alarm responses are as efficient as possible. There is an opportunity to become UL certified. By having the UL certification, monitoring centers emphasize the relevance of AVS, encouraging businesses to include it in their inspections to ensure correct implementation.  

Advanced Video Analytics Systems offer numerous benefits:

Confirm Alarm Legitimacy: By providing real-time video footage, AVS helps to reduce false alarms and ensure that resources are allocated effectively. 
Enhanced Situational Awareness: AVS provides law enforcement with critical information for responding effectively to alarms, leveraging data sources such as video feeds and relevant statistics, allowing them to make informed decisions quickly. 
Faster Response Time, More Apprehensions: AVS can help reduce reaction times to alarms by providing law enforcement with real-time and visual information. This results in quicker actions, boosting the likelihood of preventing security breaches and successful apprehensions in the event that unauthorized individuals detected on site. 
End User Satisfaction: AVS increases end-user satisfaction by giving more organizations enhanced security and peace of mind that security events or alarms will be responded to with the appropriate level of urgency.

AVS streamlines security operations by speeding up alarm response processes, lowering the occurrence of false alarms, increasing situational awareness for first responders, and resulting in higher end-user satisfaction and enhanced protection in their facilities.

What can commercial organizations do to be compliant?

To achieve compliance as AVS solutions become more prevalent, commercial organizations should consider prioritizing the adoption of video verification solutions as a critical first step. These types of solutions align with the requirements of AVS, ensuring that monitoring centers can accurately score alarms based on predefined metrics. Incorporating video verification into current systems is vital for improving alarm scoring accuracy and effectiveness, with a significant added benefit of reducing false alarms and unwarranted dispatches.

As AVS gains transaction and becomes more widespread, commercial entities are advised to accelerate the adoption process of solutions that can enhance alarm verification methods to ensure appropriate scoring of an event of an emergency. While still in the piloting phase, AVS is becoming more popular and is positioned to become an industry standard. As a result, commercial environments are encouraged to quickly adopt alarm verification solutions that will aid in the prioritization in the event of alarms.