A valued organization within the New York City area for nearly 100 years, Flushing Bank wanted a system that could help them improve their investigative process while limiting the number of false alarms they received. With Everon and OpenEye, they found a cloud-managed solution that could do exactly that.
Flushing Bank needed a surveillance solution that would help them visually verify events to help reduce false alarms while providing cloud access for streamlined investigations.
Based in New York City, NY, Flushing Bank operates 30 branches and serves many of the city's boroughs, including Queens, Brooklyn, Manhattan, and Long Island. They've been a staple in their community for nearly 100 years, helping individuals, families, and businesses thrive financially through reputable, trustworthy, banking practices.
With a heart for their customers, Flushing Bank worked with Everon, their trusted security partner and integrator, to identify a solution that could help protect their customers, employees, and assets. Hoping to streamline investigations when incidents occurred, Flushing Bank wanted a system that could optimize video retrieval and sharing. Because their previous solution didn’t have cloud capabilities, their organization was limited in terms of how effectively they could carry out investigations.
Flushing Bank's key goals included:
- Remote Access: Due to numerous locations and team members, Flushing Bank needed a solution that could enable them to check the status of individual banks during incidents or access recorded video from wherever they are.
- Clip Sharing: Seamless collaboration with law enforcement is integral to Flushing Bank to ensure investigations are handled quickly. To accomplish this, Flushing Bank wanted a solution that could allow them to share video clips from the cloud.
- Video Verification: False alarms were costing Flushing Bank valuable time and money. For their ideal solution, they wanted a way to visually verify in the moment if a critical incident was really taking place or if it was an accidental alert.
Reynaldo Tariche, Flushing Bank’s Senior Vice President and Chief Security Officer, selected OpenEye Web Services (OWS) as their organization’s video security solution. After exploring with Everon how a cloud surveillance system could enhance operations, Flushing Bank decided to leverage OWS to accomplish their goals. Tariche was impressed with the support he received from OpenEye since day one. With Flushing Bank’s own emphasis on strong customer support, Tariche is glad to be working with a security provider that shares those same values.
"OpenEye gives us real-time, actionable intelligence to make the decisions we need to make as a security team, with the help of law enforcement to keep our people safe," said Renaldo Tariche, Chief Security Officer of Flushing Bank.
How Flushing Bank Used Cloud-Managed Video Surveillance to Help Reduce Workload During Investigations
Flushing Bank chose OpenEye as their company's security solution, which included:
- OpenEye Web Services (OWS), the cloud-based video management system, to process and handle security video recordings.
- OpenEye and integrated third-party cameras to continually monitor their facilities around the clock.
- OpenEye network video recorders (NVR) to capture video camera recordings.
Flushing Bank utilized OpenEye Web Services to equip their organization with remote cloud-based features. Because their previous solution lacked web connectivity, Everon recommended the switch to a cloud video system to unlock new time-savings opportunities. This included the ability to remotely export and share video clips, which significantly lowered the amount of time needed during investigations due to how quickly video could be accessed and shared with law enforcement.
Flushing Bank also worked with Everon to deploy OpenEye cameras across their locations while working with their existing camera infrastructure. By leveraging pre-installed third-party cameras, Flushing Bank was able to get more out of their initial security investment. This also allowed the Everon team to quickly deploy the new solution with little downtime during installation. Additionally, their team was also able to save resources by negating the need for extra guards during this time due to the speed of OWS’ deployment.
"If something happens at one of our branches and law enforcement arrives, I can email the video clip on the spot. It's been incredibly helpful on numerous occasions," said Tariche.
Helping Reduce False Alarms and Improve Collaboration with Police
With Everon and OpenEye, Flushing Bank:
- Leverages a cloud-managed video surveillance solution which allows their team to remotely access security video from wherever they are on any device.
- Streamlines investigations by utilizing clip sharing in OpenEye Web Services to easily export and share video with law enforcement.
- Receives video verification during critical incidents or suspicious activity to improve response time while simultaneously reducing false alarms.
"Streamlining operations and cost savings of manpower are where we've seen the biggest benefit of OWS. Instead of having to physically drive out to a location, we can easily look at the mobile app, confirm whether an incident is a false alarm or not, and take action from there," said Tariche.
Upon deploying OWS across Flushing Bank’s locations, their organization saved valuable time and resources due to the convenience and versatility of cloud access. By being able to access video via the cloud, Flushing Bank’s security team can now visually confirm if an alert is a false alarm or not, reducing any fines imposed on the organization for unnecessary police dispatches. Additionally, when law enforcement is needed during critical incidents, streamlined sharing and export options enable Flushing Bank to fast-track investigations and save both them and the local police department valuable time.
Having OpenEye Web Services in place has created a stronger peace of mind for the employees and patrons of Flushing Bank. Whenever a critical incident occurs, Flushing Bank can access live video immediately to get eyes on the particular branch. From there, their team can proactively alert law enforcement to stop any criminal activity, ensuring their customers, employees, and assets are protected through improved response time.
Looking ahead, Flushing Bank plans on working with Everon to integrate their various security solutions into OpenEye Web Services for even greater visibility into branch security, including DMP and Brivo. OpenEye also offers solutions such as video analytics for companies like Flushing Bank to improve operations and improve peace of mind for customers and employees.
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