New executive leadership role strengthens integrator’s customer-facing operations and centralizes core functions to accelerate agility and growth.
Irving, TX. [March 10, 2026] – Everon, LLC (“Everon” or “the Company”), a leading security integrator and premier provider of commercial security, video, fire and life safety solutions ranked the third-largest security company in the U.S. by SDM Magazine, announced today the promotion of Jay Robertson to Chief Business Operations Officer, a newly created executive leadership role reporting directly to Don Young, Chief Executive Officer.
In this expanded position, Robertson will oversee Everon’s centralized, customer-facing operations along with the company’s core business support functions. Establishing this new role represents an important milestone in Everon’s strategy to continually elevate the customer experience, streamline processes through intentional AI investment, and strengthen cross-functional alignment across the organization.
With more than 20 years of experience in the security industry – including with Protection 1, ADT, ADT Commercial, and Everon – and a strong record of demonstrating customer ownership, Robertson will lead the Business Operations organization. This brings together Everon’s Monitoring Operations, Customer Care & Retention, Video Solutions, Shared Services, Product Management, and Project Management departments under a single, centralized operational leader. This consolidation is designed to create greater speed, efficiency, and operational agility to support Everon’s next phase of growth.
By aligning these customer-impacting departments under a single leader, Everon is poised to create a more cohesive, end‑to‑end experience for its customers. This centralized structure enables deeper collaboration, clearer accountability, and faster responsiveness for a holistic approach to the customer journey. By bringing key touchpoints together, from product management and operations logistics to monitoring and customer care, Everon is better equipped to anticipate customer needs, reduce friction, and deliver a consistently elevated experience across every interaction.
Additionally, Robertson’s organization will advance Everon’s strategic use of artificial intelligence to streamline operational workflows and elevate customer engagement. This includes automating high‑volume processes to increase efficiency and ROI, and deploying advanced AI within Everon’s monitoring centers to support faster issue resolution, as well as enriched coaching and quality insights for frontline employees. By incorporating agent‑assist and agentic AI tools to manage routine processes, Everon will enable teams to focus on higher‑value, relationship‑driven customer interactions – ultimately strengthening the organization’s ability to scale operations and deliver service with greater speed and consistency.
“Jay’s appointment marks an exciting and strategically important step in Everon’s evolution as a differentiated service provider and customer-centric security partner,” said Don Young, Chief Executive Officer. “By centralizing our customer-facing operations and critical business support teams under a single leader, we are building the operational foundation required to achieve greater agility, speed, and service consistency. Further supported by focused AI investment, Jay’s proven leadership will be instrumental in driving forward our commitment to delivering industry-leading operational excellence and exceptional value to our customers across the U.S.”
Key Leadership Addition Supports Everon Customer Service Experience
As part of Everon’s strengthened customer-centric strategy, Everon also welcomes Michael Forbes as Senior Director, Customer Care & Retention to join the Business Operations team. Forbes, who began his career on the frontlines of Protection 1 in 2012, will play a pivotal role in driving operational excellence, enhancing customer satisfaction, and building high-performing teams committed to delivering a world-class customer experience.
About Everon
Everon is a leading national integrator and premier service provider of commercial security, video, fire and life safety, ranked the third-largest security company in the U.S. by SDM Magazine. We support more than 300,000 customer locations, backed by our national strength, and over 5,000 employees, including 2,300 technicians, across more than 100 branches. Our company draws on an outstanding legacy of service excellence that is strengthened by our people's decades of industry expertise to emerge as an industry leader and customer service champion, protecting commercial property, people, and assets. Corporate offices and our Innovation & Operations headquarters (iO) are based in the Dallas area in Irving, Texas. Follow us on LinkedIn.
Everon – Powered by Experience. Driven by Excellence.